Privacy Notice

We have procedures in place for the protection of personal information and comply in full with relevant data protection legislation.  Scotia is committed to being transparent about how it collects and uses data and to meeting its data protection obligations.

Information we collect

We may collect the following information:

  • name and job title
  • contact information including email address and phone number
  • demographic information such as postcode

We gather information directly from you and also via our website.  If you visit our Head Office, some personal data may be collected from monitoring devices and systems such as closed-circuit TV (CCTV).

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • We may use the information to improve our services;
  • We may periodically send promotional emails about current or new products/services or other information which we think you may find interesting using the email address which you have provided;
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

We will not sell, distribute or lease your personal information to third parties who might use it for any other purpose.

Data Retention – We are committed to ensuring that your information is secure. For this purpose, we will not hold your personal data for any longer than is reasonable.

Your Rights

Subject Access Request – you can request a copy of the information we hold about you. 

Right to correct mistakes – you can request us to correct any mistakes in the information we hold free of charge. 

Right to ask us to stop contacting you with direct marketing – You can ask us to stop contacting you for direct marketing purposes.

Right to be forgotten – You can ask us to delete the data we hold about you in certain circumstances.  You can do this if it is no longer necessary for us to hold the data for the purpose it was collected, or if we are using it without your consent.  You can also do this if you originally gave your consent to us using your information and you want to change your mind.

If you would like to exercise any of your rights listed above, please contact us by email, phone or writing using the contact details included in this notice. 

Web Site Privacy

Our web site does not collect personal data about you unless you contact us to enquire about our services.

We use traffic log cookies to identify which pages are being used. Sections of our website use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyse how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. This helps us analyse data about web page traffic and improve our website in order to tailor it to client needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

How to Contact Us

Please contact us if you have any questions about this privacy policy or the information we hold about you. 

If you wish to contact us please email; telephone; 0131 448 2234 or at Scotia House, 34 Dryden Road, Loanhead, EH20 9LZ.

Changes to the Privacy Policy

This policy is reviewed on an ongoing basis and formally reviewed at least annually during management review and the latest version will always be available on our company web site or upon request.  You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access our website.